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  2. Employee Email (Classic)

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    Employee Email (Classic)

    Create beautiful and engaging email newsletters with integrated or standalone Employee Email (Classic).

    Release of Staffbase Email

    • Release of Staffbase Email FAQ

    Account Access - Employee Email (Classic)

    • Signing Into Employee Email
    • Changing Your Employee Email Password
    • Changing Your Employee Email Account Profile
    • Changing Your Time Zone Settings

    Setup for Web App/Studio - Employee Email (Classic)

    • Getting Started With the Employee Email Web App
    • Verifying Your Organization's Domain in the Employee Email Web App
    • Enabling a Custom Domain for Employee Email Tracking
    • Allowlisting Employee Email Domains and IP Addresses

    Setup for Gmail/Outlook Add-in - Employee Email (Classic)

    • Getting Started With the Employee Email Add-in or Extension
    • Installing the Employee Email Add-in or Extension
    • Getting Approval for the Latest Employee Email Outlook 365 Add-in
    • Using the Employee Email Add-in on Multiple Computers
    • Connecting Your Gmail Account to Employee Email
    • Can I Use Employee Email With Inbox by Gmail?

    User Management - Employee Email (Classic)

    • Employee Email Account Types
    • Accessing the Team Page in Employee Email
    • Resetting an Employee Email User's Password
    • Adding New Users to Employee Email
    • Editing an Employee Email User
    • Signing in and Sending as Another Email User
    See all 9 articles

    Group Management - Employee Email (Classic)

    • Syncing User Group Distribution Lists from Staffbase App/Intranet to Employee Email
    • Managing Groups for Collaboration in Employee Email
    • Using Shared Views of Email Designs and Metrics

    Drafts & Templates - Employee Email (Classic)

    • Accessing Your Email Designer Drafts and Templates
    • Creating and Deleting/Deactivating Email Drafts and Templates
    • Sharing Individual Email Designer Drafts and Templates
    • Email Designer 3.0 FAQ
    • Converting Your Email Drafts and Templates to the Latest Version
    • Exporting Emails From the Email Designer
    See all 8 articles

    Media & Surveys - Employee Email (Classic)

    • Resizing Images / GIFs in Your Employee Email Designer Drafts
    • Editing an Image in Your Email Design
    • Using the Employee Email Image Library
    • Adding a Video Link to Your Email Design
    • Using Employee Email Pulse Surveys
    • 7 Ways to Increase Email Survey Response Rates
    See all 7 articles

    Text Editing - Employee Email (Classic)

    • Adding and Formatting Text in Your Employee Email Designer Drafts
    • Pasting Text Into the Email Designer
    • Enabling Custom Email Fonts
    • Adding a Table of Contents to Your Employee Email Designer Draft
    • Setting Email Preview Text to Display in Recipients' Inboxes

    Layouts & Guidelines - Employee Email (Classic)

    • Using Tables in Your Email Design
    • Ensuring Gmail Displays Your Entire Email Message
    • Building Custom Blocks in Your Email Design
    • Using Advanced Block Controls in Your Email Design
    • Using Advanced Element Controls in Your Email Design
    • Creating Accessibility-Friendly Emails
    See all 7 articles

    Sending Options - Employee Email (Classic)

    • Email Sender Requirements by Google and Yahoo as of February 2024
    • Creating, Sending, and Tracking With Employee Email
    • Sending Test Emails
    • Sending to Your Outlook or Gmail Distribution Lists
    • Scheduling Your Email Drafts To Send Later
    • Emails Scheduled by Deactivated Employee Email Users
    See all 7 articles

    Aliases With Web App/Studio - Employee Email (Classic)

    • Overview of Email Aliases in Employee Email
    • Setting up Email Aliases in Employee Email
    • Viewing Alias Details and Metrics in Employee Email

    Aliases With Gmail/Outlook Add-in - Employee Email (Classic)

    • Using Aliases in the Employee Email Add-in for Outlook 365
    • Troubleshooting Aliases From an Employee Email Outlook Add-in
    • Handling Multiple Aliases in Gmail

    Enhanced Sending With Web App/Studio - Employee Email (Classic)

    • Overview of Personalizing Employee Emails
    • Personalizing Emails With Names
    • Personalizing Emails With Custom Data
    • Configuring a Confirm Send Message in Employee Email
    • Changing your Reply Address in Employee Email
    • Sending Follow-up Emails to Non-openers With Employee Email

    Contact Management With Web App/Studio - Employee Email (Classic)

    • Creating Custom Distribution Lists in Employee Email
    • Exporting Distribution Lists From Employee Email as CSV
    • Managing Permissions for Your Employee Email Distribution Lists
    • Uploading Contacts Into Employee Email Using a CSV File
    • Creating Fields to Map Contact Attributes in Employee Email
    • Fixing Contact Import Errors in Employee Email
    See all 9 articles

    Contact Syncing With Web App/Studio - Employee Email (Classic)

    • Syncing API-Enabled Profiles as Employee Email Contacts
    • Syncing Workday Users as Employee Email Contacts
    • Syncing Microsoft Entra Users as Employee Email Contacts
    • Syncing Microsoft Entra Lists to Employee Email and Excluding Contacts
    • Generate Microsoft Entra ID Custom Fields for Email
    • Upgrading Your Distribution Lists to Microsoft 365 Groups in Outlook
    See all 8 articles

    Add-in Management in Gmail/Outlook - Employee Email (Classic)

    • Finding Your Employee Email Add-in Version Number
    • Comparing Outlook Classic and Microsoft 365 Email Add-ins
    • Troubleshooting a Missing Employee Email Add-in or Extension
    • Changing Your Settings in Employee Email
    • Uninstalling Your Email Add-in or Extension
    • Accessing the Latest Employee Email Outlook 365 Add-in

    Add-in Details for Outlook Classic - Employee Email (Classic)

    • Navigating Outlook Classic 3.0
    • Outlook Classic 3.0 Add-in FAQ
    • Enabling Email Tracking by Default for Outlook Classic Add-in
    • Disabling Link Tracking in Outlook Classic Add-in
    • Recipient Counting With Outlook Classic Email Add-in

    Analytics & Tracking - Employee Email (Classic)

    • Viewing Sent Email Details in Employee Email
    • Organizing Your Tracked Emails
    • Reading and Interpreting Metrics in Employee Email
    • How Does Employee Email Tracking Work?
    • Counting Opens and Clicks With Employee Email
    • Testing How Employee Email Tracks Opens and Clicks
    See all 11 articles

    Analytics Troubleshooting - Employee Email (Classic)

    • Why Do Email Metrics Sometimes Display Incorrect Locations?
    • Troubleshooting Unknown IP Locations on Tracked Emails
    • Why Do I See “Proxy” in the Open Details Tracked by Employee Email?
    • Bypassing the Gmail Image Proxy for Email Location Metrics

    General FAQ - Employee Email (Classic)

    • Employee Email Product Accessibility
    • How Does Internet Explorer 11's End of Life Affect Employee Email?
    • Who Opened My Tracked Email?
    • Does Employee Email Store My Email Messages?
    • Clearing Employee Email Cookies and Caches From Your Browser
    • Resolving Employee Email API Challenges
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