An Employee Email add-in or extension from Staffbase is available for the following email clients:
- Outlook Classic on Desktop for Windows
- Outlook 365 for Windows, Mac, and Outlook on the web
- Gmail extension for Chrome browser
Employee Email can stay connected to your Outlook or Gmail account for up to 12 hours. Afterward, an error message in your email client indicates that your session has expired.
To resolve or avoid seeing the error message, close and re-open your email client and re-authorize Employee Email using your Outlook or Gmail credentials.
Instructions
The add-in for Outlook currently supports Outlook 2007, 2010, 2013, 2016, and 2019 on Windows, both 32-bit and 64-bit versions. You are also supported if your Microsoft 365 subscription entitles you to a desktop copy of Outlook (Computer).
Technical Requirement
Please confirm that your organization has added the following required install files to all antivirus systems' allowlists:
$PROGRAMFILES\Staffbase\StaffbaseEmailClassic\Chromium\32bit\browsercore32.exe
$PROGRAMFILES\Staffbase\StaffbaseEmailClassic\WebBrowser\DNBrowserProcess.exe
Install the Outlook Classic 3 Add-in

- In the Employee Email web app, click the account icon with your initials in it.
- In the dropdown menu that opens, click Resources.
- Choose Outlook Classic 3 and click Get Add-in.
- Click Download App.
An install file is downloaded. - Open the install file and follow the prompts to complete the installation.
- If prompted, sign in with your Outlook credentials to authorize the add-in.
In your desktop Outlook ribbon, a new Create with Staffbase button appears.
The Microsoft Store and any enabled add-ins only display when a 365-enabled inbox is selected in Outlook. If you cannot see the Store link in the Settings menu or if the add-in does not display when creating a new email after installation, the inbox you are currently using may not support 365 features.
Check for an Admin-Managed Outlook 365 Add-in
Your organization's Microsoft administrators can deploy the Employee Email add-in for Outlook 365 and enable users to access it automatically without downloading or installing anything.
- Open your Outlook 365 inbox.
- Click New mail.
- Navigate to Insert > Get add-ins > My add-ins.
- In the Admin Managed section, check for an add-in labeled Staffbase Email.
- If displayed, you can open the add-in without installing anything.
Depending on how the add-in is deployed, you may need to click Add to access it. - If not displayed, navigate to Insert > Get add-ins > Admin-managed.
- If displayed, you can open the add-in without installing anything.
- If you don't see an Admin-managed add-in labeled Staffbase Email, contact your IT team or system administrator. For context, you can send them a link to download the add-in manifest file at https://app.bananatag.com/resources/download/o365 and Microsoft documentation about the recommended approach for deploying Office add-ins.
Depending on how your organization's system is configured, it may take up to 24 hours for your account to gain access to a managed add-in, even after you receive an automated email confirming that your organization has added you.
Open the Outlook 365 Add-in
- Open your Outlook 365 inbox.
- Click New Mail.
- Click the three dots at the end of the menu and click the Staffbase Email icon. The add-in opens in a sidebar.
- If prompted, Authenticate Account with your Outlook credentials.
- Click Allow.
You can now work on Email Designer drafts and send tracked emails from your Outlook 365 client.
Add the Gmail Extension to Chrome

Add the Gmail Extension to Chrome
- In the Employee Email web app, click the account icon with your initials in it.
- In the dropdown menu that opens, click Resources.
- Choose Gmail and click Get Extension.
- Click Add to Chrome.
Set Up Your Email
- If prompted, sign in with your Gmail credentials to authorize the extension.
- Select the account that you want to use with Employee Email.
- Click Allow.
When the setup is complete, Drafts and Settings options display in the left-hand panel below the Compose button.
Install the Outlook 365 Add-in
- From the main ribbon of Outlook for Mac, click Get Add-ins and search for Staffbase.
- Click Add.
Set Up Your Email
- Click Open in Outlook Web.
- Click New Message.
- Click the three dots below the email composer and then the Employee Email icon.
The Employee Email sidebar opens. - If prompted, Authenticate Account with your Outlook credentials and click Allow.
The Microsoft Store and any enabled add-ins will only display when a 365-enabled inbox is selected in Outlook. If the Store link is not visible in the Settings menu, or if the add-in does not display on creating a new email after being added, it's likely that the inbox currently being accessed is not a 365-enabled address.
Comments
0 comments
Please sign in to leave a comment.