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Using Employee Email Pulse Surveys

Gain extra insight from your communication recipients through Employee Email Pulse Surveys. When sending out emails, there may be a chance to gather feedback from your recipients in relation to the content of your message. 

In This Article

Inserting Pulse Surveys

You can insert a pulse survey in just a matter of seconds!

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You can choose to set up Pulse Surveys within multi-section or single section blocks:

  1. Choose your block
  2. Drag the Survey element into the section of your choice

Styles of Pulse Surveys

When you're looking to include a Pulse Survey within your email, there will be a few different choices for different Styles of Surveys:

Reaction

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Reaction: Gives recipients a chance to react with a variety of emojis, or a simple thumbs-up.

Range

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Range: Enables recipients to use a range of reactions to provide more detail on how they felt about the email.

Binary

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Binary: Simple 'Yes' or 'No' style surveys for some straight-to-the-point feedback.

Customizing Your Surveys

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Customizing your pulse surveys allows you to tailor the survey to the exact content and message you want to convey.

Learn all about the different customization options below:

Padding

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Padding: Adjust the spacing around the survey within your email. These values can be individually changed or can be changed collectively in increments of 5px by using the  and  buttons.

Survey Title

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Survey Title: This is required. The title is used for viewing within your Email metrics and won't be publicly visible.

Survey Style

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Survey Style: Choose between the above-mentioned types of surveys, each of which has varying options for how you'd like your recipients to react.

Feedback Page

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Feedback Page:  You have the option to allow recipients to write comments after responding to the survey. If you want more detailed feedback, this is a wonderful option!

Survey Size

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Survey Size: Adjust the size of your survey's voting buttons within the email. This can range from 1px-50px. 

Additional Customization Options for Surveys

Outside of the options that are readily presented to you when adding the survey to your email, there are some additional branding pieces that can be used to further customize your surveys.

Navigation

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How to access the survey customization page:

  1. On the Settings page, click Branding
  2. Click Survey Feedback

Brand Logo

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Customize your brand logo by following the steps below:

    1. Click Upload and select your logo
    2. Select your Logo Orientation

Once you have updated your logo, it will automatically appear on your survey pages.

Using a logo file that is a .png with a transparent background will produce the best result. A .opng file should be available through a branding and asset guide or directly from your marketing department.

In many cases, your organization's logo can also be easily found with a search engine. Using some advanced search options, you can restrict a search to primarily find .png images with a transparent background.

Messaging

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You can customize both your Feedback Messaging and your Thank You Messaging. Customize your Messaging by following the steps below:

    1. Click into Feedback Messaging or Thank You Messaging
    2. Update your messaging
    3. Click Preview to see your messaging

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