What’s Happening?

Microsoft ended support for Internet Explorer 11 (IE11) in August 2021. This doesn’t mean every IE11 browser will suddenly stop working, but it does mean that you’ll face an increasingly degraded experience across many apps and websites as they cease to support the browser. You can read about the deprecation of IE11 on Microsoft’s support website here.

How Does This Affect Employee Email Customers?

The end of Microsoft’s support for IE11 means two things:

1. If you use IE11 to access app.bananatag.com, you should switch to a different web browser as soon as possible.
   After August 2021, we completely stopped supporting our product through IE11. This means we stopped fixing bugs and testing new features in the web browser.
   As of mid-September 2021, app.bananatag.com is completely inaccessible from IE11. 
2. If you use our Outlook add-ins, you will need to either upgrade to our Outlook 365 or Outlook Classic 3 products.

1. I Use IE11 as My Web Browser

Since we know that Microsoft is ending support for IE11, we’re reducing the time and resources we dedicate to fixing issues that only occur when the Employee Email Web App is accessed through this browser. 

This means that for the best experience, we recommend that you switch to either Google Chrome or Microsoft Edge as soon as possible. 

As of mid-September 2021, app.bananatag.com is completely inaccessible from IE11.

2. I Use an Outlook Add-in

Our Outlook Classic 2 add-in is powered by IE11, so unfortunately this means we also stopped supporting it in August 2021.

We recommend upgrading as soon as possible to either:

• The Outlook 365 extension (Recommended if your organization uses Microsoft 365)
• Our Outlook Classic 3 add-in 

Luckily, both options include numerous other improvements and are included in all Employee Email plans. 

I don’t know which version of the Outlook add-in I’m using

No worries! You can confirm which add-in version you’re using.

What if I’m tired of using Outlook?

You can send your emails directly from the Employee Email Web App. In addition to no longer depending on Outlook, you’ll be able to quickly build your own Custom Distribution Lists, segment your metrics based on employee attributes, and more. If you’re interested in this option, contact your Account Manager to learn more.

How do I get a new browser?

There are a few options for you to choose from to get the best experience with Employee Email. 

Top Recommendation:
- Google Chrome

Other Recommendations:
- Microsoft Edge

- Apple Safari