When you send emails using the Employee Email web app or Studio integration, changing the reply address of your tracked emails allows you to define exactly where any responses to your communication will be sent.
Making this change can be useful if:
- You are sending a communication on behalf of an individual such as one of your organization's executives, and you don't want their inboxes to get a high number of replies.
- You are sending a communication for another department, and they want to have access and control of the replies.
Changing the Reply Address of Email Drafts
- When getting ready to send or schedule a draft, access the Send Details page.
- In the More Send Options section, enable the toggle button on the Change reply email setting.
You are now able to type in the new reply email for this communication.
Your updated reply email will be effective when you send the message.
Depending on the settings of your organization's mail servers, some auto-replies (such as Out of Office) might go to the original email instead of the custom one.
Checking the Reply Address of Sent Emails
After an email draft is sent, you can always check the reply address in the Send Details on the Email Stats page: