An email alias allows you to send emails from an alternative email address as if the emails seem to come from a different person or department. For example, you can send emails as your organization's sales department or CEO. You can set up and use aliases without creating new mailboxes or accounts.
Use email aliases to
- Keep primary email addresses private and secure
- Organize and filter by addresses used for specific communication purposes or certain roles. For example, use aliases to send sales or support information
- Easily manage emails by consolidating multiple addresses into one inbox
With Employee Email, email aliases are available when sending emails from the Web App or Studio. They are not supported if you use an add-in or extension and send emails from your email client.
- The email address used for an alias must be unique per account
- Parent Admins and Admins can create and share aliases in their roles.
- Users and Managers can only see aliases that have been shared with them.
- Users who have an alias shared with them, and have permission to send emails, can use that alias to send an email.
- To successfully send emails using an alias, the sending domain of the alias must have been configured and verified before creating the alias. For more information, see Verifying Your Organization's Domain in the Employee Email Web App.
Using Email Aliases
- Create and share aliases to make them available to your teams
- Unshare and deactivate aliases if you no longer need them
- Viewing alias details and metrics for flexible and comprehensive insights into your tracked emails
- Create, send, and track with Employee Email
- View sent email details in Employee Email
- Read and interpret metrics in Employee Email to allow for flexible and comprehensive insights into your tracked email, separated by alias and primary email addresses
Existing Employee Email Alias Solutions
You may already have set up user accounts as designated aliases. In this case, we recommend creating aliases instead of separate user accounts. Once you have created a new alias to represent who you're sending through, deactivate the corresponding user account when it is no longer needed. For more information, see Deactivating an Employee Email User.
Sent email data can still be generated in Reports. If an alias’ display email matches the display email of a user (active or deactivated), both of their sent email data will be generated together in Reports.