The ServiceNow integration in Navigator allows users to access ServiceNow services and create tickets. It combines search, ticket visibility, and ticket creation into a single, streamlined experience. Employees can ask questions in any language, using voice or text, and receive instant answers based on their permissions from ServiceNow Knowledge Base, ServiceNow Catalogs, and ServiceNow Tickets.

1. In the Studio, navigate to Content > System > Navigator.
2. Navigate to the Knowledge tab.
3. Under ServiceNow, click Add Form. 
   The Add ServiceNow dialog opens.
4. In Name, enter a name for the form.
5. In Form URL, enter the URL users should be redirected to.
6. In Instructions, define how Navigator should use the form.
7. Click Save. 
   You have added a form. Now your users can create a ticket using the form you provided. You can add as many forms as you want. You can also edit and delete them at any time.