Navigator transforms the Staffbase App and Intranet into an intelligent workplace guide. You can ask questions in any language, using voice or text, and receive instant answers based on company knowledge.
You can interact with Navigator in multiple ways. Ask questions in natural language, or start from predefined topics. The experience is consistent across mobile and web apps.
Getting Guidance Using Voice Input
- In the App or Intranet, open Navigator.
- Click the input icon.
Navigator opens. - Click the microphone icon and speak your question clearly.
Navigator processes your request and provides an instant voice response. You can continue the conversation using voice to ask follow-up questions or refine your request.
Getting Guidance Using Text Input
- In the App or Intranet, open Navigator.
- Enter your question in the text field.
Navigator displays a response. You can continue typing follow-up questions to explore the topic further or refine your request.
Getting Guidance Using the Conversation Starter
- In the App or Intranet, open Navigator.
- Click a conversation starter.
Navigator sends a predefined question and displays a response. You can continue the conversation by asking follow-up questions.
Providing Feedback on Responses
- In the App or Intranet, open Navigator.
- Ask a question
- Review the response.
- Click one of the feedback icons:
- Thumbs up: The response was helpful
- Thumbs down: The response was not helpful
- If you select thumbs down, optionally choose a reason:
- Misunderstood my Question
- Inaccurate Information Provided
- Answer Too Long
- Something Else
- Add additional details if needed.
- Click Submit Feedback.
Your feedback is recorded and used to improve future responses.
Reporting an Issue
Report an issue if you receive incorrect answers or encounter technical problems during a conversation.
- In the App or Intranet, open Navigator.
- Ask a question and review the response.
- Click Report Issue.
A dialog opens. - Select a reason:
- Misunderstood my Question
- Answer not Relevant to me
- Inaccurate Information Provided
- Technical Problem or Error
- Something Else
- Provide additional details to describe the issue.
- Click Report Problem.
You have reported an issue that you encountered while using Navigator.
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