The Navigator is an AI-powered workplace guide built into the Staffbase App and Intranet. Employees get direct, accurate answers to everyday questions from existing platform content. No more searching, clicking, or calling specific departments.

This guide, together with explanatory videos, takes you from understanding the Navigator to configuring your Navigator's personality and knowledge, and publishing your first AI-ready page.

You can follow the steps in order or jump directly to what you need.

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In this guide:

Know | Start | See | Practice | Prepare | Learn

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Your employees have questions every day. This video shows why that matters, who it affects, and how Navigator delivers the right answer to every employee, on any device, in any language, the moment they need it.

Watch this video to understand what Navigator is and how it helps employees.

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To set up your Navigator, you first need to activate the feature in Settings > AI Hub > Navigator and toggle Navigator on.

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Once you have activated Navigator in Settings, go to Content > Navigator to begin configuration. You will find the Overview tab that gives you a summary of your current Navigator configuration and quick links to each configuration area you want to customise.

Watch the Overview tab walkthrough.

Let's now look at the four main configuration areas in the Navigator. Work through them in order for your first setup, or jump directly to the tab you need.

Select each tab below to watch a walkthrough video and learn how to configure that area.

Settings

The Settings tab controls who can see and manage Navigator, how employees provide feedback on responses, and how conversation data is handled. By default, Navigator is not visible to users. You need to configure Visibility, Admin Access, User Feedback, and Privacy Settings before going live.

Learn how to configure the Settings tab.

Watch the Settings tab walkthrough.

Navigator analytics are available in the Analytics dashboard under the Navigator tab. Use these insights to identify knowledge gaps and improve your content over time.

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1. Activate the feature
2. Configure Navigator Settings
3. Prepare your platform for the Navigator

We would love to hear your feedback on this guide.

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Navigator automatically splits your content into sections of 200–500 words, finds the most relevant ones, and generates an answer. The quality of that answer depends entirely on how clearly your content is written and structured.

The examples below show how the same content produces very different Navigator answers depending on how it is written.

✕ Non AI-ready content	✓ AI-ready content
Special leave policy Employees may be entitled to special leave under certain conditions. Legal and company regulations vary by occasion. For more information, refer to the applicable works agreements.	Special leave: when and how much are you entitled to? 1. Wedding: 2 days 2. Death in immediate family: 2 days 3. Relocation: 1 day → Apply in the Employee App under Absences.

A clear, instructive platform structure and content produces a clear, instructive answer. Every improvement you make to your content makes Navigator more useful for every employee who relies on it. Start small, test often, and build from there. Your Navigator gets better every time you do.

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• Support Portal: Overview of Navigator
• Support Portal: Upgrading to Navigator 2.0
• Support Portal: Configuring Navigator Settings
• Support Portal: Configuring the Branding of Navigator
• Support Portal: Analyzing Navigator Metrics With the Analytics Dashboard
• Blog: Durable Writing With AI: how to write content that retains its meaning after AI processing
• Blog: AI Readiness for Internal Communications: why context strategy is the key to successful AI implementation