The ServiceNow integration in Navigator provides a centralized entry point to access ServiceNow services. It combines search, ticket visibility, and ticket creation into a single, streamlined experience. Employees can ask questions in any language, using voice or text, and receive instant answers from:

• ServiceNow knowledge base
• ServiceNow catalogs
• ServiceNow tickets

Depending on your ServiceNow permissions, you can view information from ServiceNow. In addition, you can create tickets using forms if ServiceNow forms are configured in Navigator.

Follow these steps to set up the ServiceNow Integration with Navigator:

1. Add the ServiceNow connection to Staffbase if it hasn't been configured for the platform yet.
2. Activate the following ServiceNow connection in the Studio:
   • ServiceNow Knowledge Search
   • ServiceNow Tickets Integration

   • ServiceNow Catalog Item Search

      
3. Add ServiceNow ticket forms to Navigator settings.
4. Sign in to the ServiceNow account from the Intranet.