Staffbase integrates with ServiceNow to help employees quickly find information, access support resources, and create tickets directly from within the platform. These integrations reduce friction by connecting internal communication with IT and service workflows.

Staffbase offers multiple ServiceNow integrations, each designed for a specific use case:

ServiceNow Search Integration

The ServiceNow Search integration allows users to search ServiceNow content directly from Staffbase. Employees can find relevant knowledge base articles, documentation, or support information without leaving the platform.

ServiceNow Ticket Widget

The ServiceNow Ticket widget provides an overview of active ServiceNow tickets without leaving their App or Intranet. Users can open links to view, create, update, or respond to the tickets in the corresponding ServiceNow page.

ServiceNow Integration With Navigator

The ServiceNow integration within the Navigator combines multiple functionalities into a unified experience. Employees can ask questions in any language, using voice or text, and receive instant answers powered by ServiceNow Search and ServiceNow Ticket widget. In addition, Navigators can guide employees to create tickets if the respective ticket form is configured in the Navigator settings.

When to Use Each Integration

You can use the following integrations based on your needs:

• ServiceNow Search Integration: For knowledge discovery and self-service
• ServiceNow Ticket widget: For tracking and managing existing tickets
• ServiceNow Integration with Navigator: For a comprehensive support experience, including ticket creation