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    Enabling Knowledge API in ServiceNow

    Avatar
    Asha George
     
    Activation
     
    Administrator

    The ServiceNow knowledge search API is not activated by default. You need to configure the ServiceNow settings before getting started with your integration. You need to:

    • Add the ServiceNow connection to Staffbase
    • Install Knowledge API in ServiceNow
    • Activate ServiceNow in the Studio to make it available to users

    Prerequisites

    • You have added the ServiceNow connection to Staffbase.

     

    If the client ID or instance name is edited after the initial endpoint setup for Staffbase to access the ServiceNow instance, you need to update the ServiceNow password.

    1. In ServiceNow, navigate to All > System Definition > Plugins.
      ServiceNow.png

      The ServiceNow store opens.
    2. Search for Knowledge API.
      The search results page opens.
    3. Under Knowledge API, click Install.

    You have installed the Knowledge API, and it is now enabled for your ServiceNow platform. You can now proceed to activate ServiceNow in the Studio.

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