The ServiceNow Ticket widget gives your users a convenient overview of their active ServiceNow tickets without leaving their App or Intranet. The links in the widget direct users to the corresponding page in ServiceNow, where they can create, update, or respond to tickets.

With the widget, you can:

• Find an overview of your active open tickets and assigned tickets 
• Browse or quickly find tickets using:
  • Search: Enter the incident number or short description in the search field
  • Filters: Turn on the priority and/or state filters
  • Sort by: Order by newest, oldest, or priority 
• Refresh to see the latest information
• Open a ticket in ServiceNow with one click
• Click the plus icon to create a new incident in ServiceNow
• Receive notifications about your tickets in your app's notification center

To set up the ServiceNow Ticket widget, follow the steps:

1. Add the ServiceNow connection to Staffbase.
2. Configure the ServiceNow ticket widget in ServiceNow.
3. Activate the ServiceNow connection in the Studio.
4. Add the ticket widget to the page.
5. Sign in to ServiceNow account from the Intranet.

How the ServiceNow Ticket Widget Looks for Users

After signing in to your ServiceNow account, you can find an overview of your tickets in the widget. Clicking a ticket in the widget takes you directly to the incident in ServiceNow.

Additional Helpful Information

• Overview of Widgets
• Adding the ServiceNow connection to Staffbase
• Activating the ServiceNow connection in the Studio
• Adding the Widget to a Page
• Signing in to the ServiceNow account