The ServiceNow Ticket widget gives your users a convenient overview of their active ServiceNow tickets without leaving their App or Intranet. The links in the widget direct users to the corresponding page in ServiceNow, where they can create, update, or respond to tickets.

Staffbase supports the following ServiceNow modules and lists the corresponding tickets:

• ITSM: Incidents, requests, and tasks
• HRSD: Cases and tasks
• CSM: Cases
• SPM: Tasks and demands
• WSD: Cases and tasks

With the widget, you can:

• View notifications on the status of your tickets
• Find an overview of your active open tickets and assigned tickets 
• Browse or quickly find tickets using:
  • Search: Enter the ticket number or short description in the search field
  • Filters: Use the following filters based on your requirement:
    • Priority
    • Show Closed Items
    • Sort by: Update, Creation, or Priority
• Refresh to see the latest information
• Open a ticket in ServiceNow with one click
• Click the plus icon to create a new ticket in ServiceNow

To set up the ServiceNow Ticket widget, follow the steps:

1. Add the ServiceNow connection to Staffbase.
2. Configure the ServiceNow ticket widget in ServiceNow.
3. Activate the ServiceNow connection in the Studio.
4. Add the ticket widget to the page.
5. Sign in to ServiceNow account from the Intranet.

How the ServiceNow Ticket Widget Looks for Users

After signing in to your ServiceNow account, you can find an overview of your tickets in the widget. Clicking a ticket in the widget takes you directly to the ticket in ServiceNow.

Additional Helpful Information

• Overview of Widgets
• Adding the ServiceNow connection to Staffbase
• Activating the ServiceNow connection in the Studio
• Adding the Widget to a Page
• Signing in to the ServiceNow account