Add the ServiceNow connection to integrate ServiceNow with the Staffbase platform.

Prerequisites

You or a ServiceNow admin have generated the following in ServiceNow:

• An endpoint for Staffbase to access ServiceNow instance
• Instance Name
• Client ID
• Client Secret

1. In the Studio, navigate to Settings > Third Party Connections.
   The Third Party Connections page opens.

2. Under ServiceNow, click Add.

   

   
   The dialog to add ServiceNow connection opens.

   
3. Fill in the following fields with information you generated in ServiceNow.
   • Instance Name: Enter the name of your ServiceNow instance.
   • Client ID: Enter the Client ID created in ServiceNow.
   • Client Secret: Enter the Client Secret generated in ServiceNow.
   • Custom URL: Enter a custom ServiceNow URL if your organization uses one.

   • Create Ticket URL: Enter the full URL used to create a new ticket in ServiceNow from the ServiceNow Ticket widget. 

     
4. Select the visibility for the ServiceNow integration from the dropdown menu.
5. Click Add.

You have successfully connected ServiceNow to Staffbase. The connection does not give access to ServiceNow content yet. You need to install Knowledge API in ServiceNow and activate it in the Studio to make it available to users.