Follow-up emails are the best way to ensure your message does not go unnoticed. With Staffbase Email, you can resend messages to non-openers or the original audience directly from the email analytics tab. The follow-up email copies the original, with the option to edit before resending. This helps you reinforce important updates or fix mistakes with minimal effort. Each follow-up is automatically linked to the original email, maintaining full transparency for editors. You can send one follow-up email for each original email.

1. In the Studio, navigate to Email > Sent > the email for which you want to send a follow-up.
   The Email statistics open.
2. Click Create Follow-Up.
3. Optionally, click Edit Design to make additions or changes to the email content.

4. Select whether you want to send to Non-Openers or to All Original Recipients.

   
5. Click Send.
   The Send Follow-Up Email dialog opens.
6. Click Send.

You have successfully sent a follow-up email. The email is displayed with the prefix Follow-Up under Recently Sent. You can open the details of the follow-up email to see the settings and the link to the original email.

You can turn any email in which you already promoted an event into a follow-up addressed to that event's audience. This saves you from recreating the email or rebuilding the recipient list by hand, and lets you narrow the audience by RSVP status, for example to nudge people who have not responded or thank those who attended.

Prerequisites

• An event with at least one email that already promoted it

1. In the Studio, navigate to Email > Events > the event for which you want to send a follow-up.
   The event's overview page opens.
2. Scroll to the Sent Event Emails table at the bottom of the page.

3. Click Follow-Up in the row of the email you want to base the follow-up on.

   

   
   A duplicate of the email opens. Its internal name has the prefix "RSVP Follow-Up:" You can change this name.

4. Optional: Edit the design or content of the email.
5. Click Next.
6. Select the audience for the follow-up, based on RSVP status: Yes, No, Maybe, No Response, or All Original Recipients. You can combine multiple options.
7. Select Send now or Schedule for later.
8. Select Send or Schedule.
   The confirmation modal displays the selected audience and the total number of recipients.
9. Select Send or Schedule.

You have successfully sent or scheduled a follow-up email for the event. The email appears in the event's email table with a follow-up icon , so you can tell it apart from the original.