The Analytics dashboard provides deeper insights into how, when, and where users engage with the Staffbase platform. The Analytics dashboard is divided into different categories to allow you to dive deep into metrics:
- News
- Content
- Chat
- Users
- Hashtags (beta)
- Search (beta)
This article explains the Search tab in detail, including the graphs and analytical data within it. The Search tab in the Analytics dashboard displays metrics for your App and Intranet’s global search.
This tab is currently in beta and is available by activation only. Reach out to Staffbase Support or your Customer Success Manager for more information.
Learn more about the entire Analytics dashboard, including user role access, in the Overview of the Analytics Dashboard.
Filters
At the top of the Search tab there is a date filter to refine your data results. The date range selected appears above the top metrics. The default range is This month.
| Filter Name | Date Range Begins | Date Range Ends |
| This month | The first day of the current month. | The date you are accessing the dashboard. |
| Last month | The first day of the previous month. | The last day of the previous month. |
| This quarter | The first day of the current quarter. | The date you are accessing the dashboard. |
| Last quarter | The first day of the previous quarter. | The last day of the previous quarter. |
| This year | The first day of the current year. | The date you are accessing the dashboard. |
| Last year | The first day of the previous year. | The last day of the previous year. |
Metrics
In the Search tab, there are two types of metrics about search, the top metrics and the Search List.
Top Metrics
There are three metrics at the top of the dashboard for a quick overview.
| Search Terms | All Searches | Search Users |
| This metric displays the number of different subjects users searched for within the timeframe. | This metric displays the number of searches by users within the selected timeframe. | This metric displays the number of users who searched during the selected timeframe. |
|
The label underneath the metrics shows either a positive increase or negative decrease in the metric over the last month. For example, the number of search terms last month was 100 and this month is 50. That would display a 50% negative decrease, displaying that it is trending downwards. Hovering over the label provides additional information about the metric compared to the last month. |
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Search List
The Search list is an extensive overview of the searches in your platform’s global search. The list displays the search term, how many times it has been searched, the increase or decrease in the searches for that term, how many users searched for the term, and a link to the search results. Learn more about Search in the Overview of Search article.
The different table headers are:
| Header | Description |
| Search Term |
|
| All Searches |
|
| Trend |
|
| Users |
|
|
Search results |
|
By default, the table is sorted by All Searches. You can further sort the table by clicking on a specific header.
Sorting the Search List
- In the Studio, navigate to Analytics > Search.
The Search List displays. - Click on the header by which you would like to sort the list.
The list sorts under that header in descending order.
- Optionally, click the same header again to resort the list in ascending order.
You have sorted the Search list by a specific header. If you navigate away from the Search tab, the results automatically reset to display alphabetically by the search term.
CSV Export
You can download the data from the Search tab via CSV download.
Downloading Search Ranking CSV
- In the Studio, navigate to Analytics > Search.
- Optionally, implement the date filter to narrow down your data.
- Click CSV export.
The CSV exports dialog opens. - Click Search ranking CSV.
The CSV download begins automatically.
You have downloaded the data from the Search tab. The metrics are downloaded as a table.
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