Staffbase understands the need for employee involvement in your internal communications. Direct employee feedback on new processes, big announcements, or their general well-being helps you stay connected. This engagement can be the key to the success of your organization's internal communication.

The Staffbase platform offers two plugins, Surveys and Forms, for gathering direct feedback. Both of these plugins offer customizable options to tailor the way you engage with your employees. Below, you will find use cases for both Surveys and Forms to help you choose the correct plugin for your needs. 

Comparing Forms and Surveys

Use Forms for:

• Detailed information on issues (access, damage, registration)
• Feedback on department-specific topics (IT/HR ticket)
• Personal information to make contacting the user easier and faster
• Quick options for team events, meetings, or company retreats

Learn more about Forms use cases and best practices.

Use Surveys for:

• Quick, anonymous feedback 
• Receiving an Employee Net Promoter Score (eNPS)
• Longer, recurring monthly or annual surveys to make or check larger improvements
• Recurring weekly quick pulse survey to gauge how their week went

Learn more about Surveys use cases and best practices.

This table displays which plugin offers which solution.

Use Case	Forms	Surveys
Multiple questions & question types
Multiple languages
Embeddable in News via plugin widget
Allow anonymous submissions
Display results for users
Regular publishing schedule
Dashboard with change & trends over time
Workflows and other automations
Optionally include user information
Mandatory question
Results accessible via API

Transparency Best Practices

For both Forms and Surveys, Staffbase suggests checking the participation rate after requesting employee feedback. You can set your benchmark after 1-2 rounds of either feature type. After you have a benchmark, you can test different communication styles to try to increase participation.

After you have received results, aim to make the feedback and next steps transparent. Keep communication open by reporting results when they come through, rather than keeping to a specific group of people. Including the users in the journey shows that their feedback really matters.