Staffbase understands the need for employee involvement in your internal communications. Direct employee feedback on new processes, big announcements, or their general well-being helps you stay connected. This engagement can be the key to the success of your organization's internal communication.

The Staffbase platform offers two plugins, Surveys and Forms, for gathering direct feedback. Both of these plugins offer customizable options to tailor the way you engage with your employees. Below, you will find examples and practices for Surveys to help you choose the correct plugin for your needs. 

In this article: 

• Forms Use Case
• Forms Best Practices 

Forms

Create customized forms for users to fill out and submit via Staffbase. You can customize the contents, input types, and required fields to create a form that fits your needs perfectly. Forms streamline common processes, such as reimbursement requests, saving time, and paperwork. Learn more.

Use Case

Collect User Feedback About the Platform

Employees can be confronted with a lot of information on internal comms platforms. Use Forms to check in with users and gather their feedback about your Employee App or Intranet.

Preparation 

• Create forms and place them prominently on a page.
• Use the plugin widget to integrate the forms in a news post. 
• Explain the reason the form exists, such as improving the platform or gauging recent changes.
• Add email recipients who receive form submission notifications so you can reply to the submitted feedback in a timely fashion.
• Simplify filling out the form by automatically using certain profile fields. This way, you can follow up with questions or request feedback from the user using that information.   

Example Questions

• Overall, how do you like our platform?
• How satisfied are you with the amount of information/frequency of posts on the platform?
• Which topics or features are missing? 
• What would need to be in the platform for you to log in at least once a week?

Additional Use Cases for Forms

• Submit reimbursement request
• Select options for team lunch
• Send a photo of an incident

Best Practices 

Follow these best practices to enhance the effectiveness and efficiency of your forms, ensuring you achieve your desired outcomes.

 

Keep it short
Focus on the topic you want to cover. Users are much more likely to fill out shorter form questions.

 

Be strategic
Think about which field type you want to use. Making sure to use the right field will help users to understand fully and answer in the best way.

 

Leave room
Include a blank field for users to add any additional information. This is free feedback and they could submit details you might have missed otherwise.

 

Limit changes
Aim to finalize the form before you release it. Every iteration creates a new version, which can lead to more work for editors.