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Roles for Creating and Managing Chat Conversations

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Renishya Jayan

The chat plugin has three distinctive use cases that are supported by different sets of rights and roles.

Private Chat Conversation
A chat conversation, where everyone, from user to app administrator, has exactly the same rights.
Group Chat Conversation based on Users
A chat conversation, where a conversation administrator is equipped with more rights than any other participant of the specific chat conversation.
Group Chat Conversation based on User Groups
A chat conversation, where administrators and managing editors are equipped with powerful rights. Like a group chat conversation based on users, a conversation administrator is equipped with more rights than any other participant of the specific chat conversation.

In This Article

Overview Tables on Rights and Roles

The overview table provides insight into the different roles and their rights to create and manage private and group chat conversations.

📎 Download as PDF: Rights and roles for Chat

 

 Private Chat Conversation 

 

Rights
Roles

Create

View Profile

Mute
Notifications

Archive/
Restore

Delete
Conversation

View Others‘
Conversation
User
Role		 User
user_in_the_group.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png
User Group,
Space-,
and System-
wide Roles		 Administrator
administrator.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

 

Group Chat Conversations for Internal & Open Groups - Creating and Using

 

Rights
Roles

Create & Add
Users

Create Chat
Conversation
Based On
User Groups

Join Chat Conversation Based On

Leave Chat
Conversation Based On

Mute
Notifications

Archive

Delete
Conversation

Internal Groups

Open
Groups

Internal Groups

Open Groups
User
Role		 User
user_in_the_group.png

Icon_Right_noboarder.png
Up to 127 users

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png
Chat-Specific Roles Conversation
Administrator

conversation-admin.png

Icon_Right_noboarder.png
Up to 127 users

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png
User Group Roles User Group
Administrator
group-administrator.png

Icon_Right_noboarder.png
Up to 127 users

Icon_Right_noboarder.png
for the specific
user group

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png
Space Role Space Admin
space-administrator.png

Icon_Right_noboarder.png
Up to 127 users

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png
System-
wide Roles		 System-wide Editor
system-wide-editor.png

Icon_Right_noboarder.png
Up to 127 users

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png
Managing Editor
managing-editor.png

Icon_Right_noboarder.png
Up to 127 users

Icon_Right_noboarder.png
Up to 127 user groups

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png
Administrator
administrator.png

Icon_Right_noboarder.png
Up to 127 users

Icon_Right_noboarder.png
Up to 127 user groups

Icon_Right_noboarder.png
by invitation

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

Icon_Right_noboarder.png

IconWrong_noboarder_grey.png

 

Group Chat Conversation for Internal & Open Groups - Settings

 

Rights
Roles

Modify Group Icon

Modify Chat Title

Remove Participants

Invite to be Conversation Admin

Give up Conversation Admin Rights

Revoke
Admin Rights

Internal
Groups

Open
Groups
User
Role		 User
user_in_the_group.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png

IconWrong_noboarder_grey.png
Chat-Specific Roles Conversation
Administrator

conversation-admin.png
 Icon_Right_noboarder.png Icon_Right_noboarder.png Icon_Right_noboarder.png Icon_Right_noboarder.png Icon_Right_noboarder.png Icon_Right_noboarder.png

if there's more than
one conversation administrator

 Icon_Right_noboarder.png
User Group,
Space-,
and System-
wide Roles		 Administratoradministrator.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png IconWrong_noboarder_grey.png

Roles in Detail 

User 

user-in-the-group.png

Any app user can start a private or group chat conversation with any other app user.


Conversation Administrator

conversation-admin.png

The conversation administrator is a chat specific role to manage a group conversation. Each group chat conversation can have more than one chat administrator. The creator of a group chat conversation is automatically the first conversation admin. Any other member of a group chat conversation can be assigned the conversation admin role.


User Group Administrator

group-administrator.png

The user group administrators have user group specific administration rights and can create chat groups based on their respective user groups. It is one of the few roles that can create group chats based on user groups and is a perfect role for creating user group engagement.


Space Administrator

space-administrator.png

A space administrator has the right to administer the content of an entire space. But in the chat, a space administrator does not have rights unless part of the specific chat conversation.


System-Wide Editor

system-wide-editor.png

A system-wide editor does not have rights in terms of a chat conversation unless part of a chat.


Managing Editor

managing-editor.png

A managing editor does not have access to internal or open user groups, but can create a chat group based on user groups.


Administrator

administrator.png

The administrator has system-wide administration rights and has access to internal as well as open user groups. Thus, administrators can create a chat group based on user groups.

 

The app administrator can define who can start a new conversation in the Chat plugin settings. By default, all users have the right to create or take part in a chat. It is possible to allow only specific users or user groups to create a chat and take part in a chat. In such a case, the users who are restricted from starting chat conversations do not see the chat feature.

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