User groups are at the core of the Staffbase platform. They allow you to cluster users with similarities, such as users in the same office location, department, or with similar interests, and target content that specifically caters to these similarities. This can be done in a number of ways with different types of user groups.
Manual Internal Groups
Manual internal groups are not visible to users. Users cannot subscribe or unsubscribe from the group, and, in many cases, are not even aware of being in a group. Each user is added and removed from the group manually, making this an ideal option for small groups with little turnover in members.
Example:
The department heads of Showcase, Inc. want a group where they can share strategic topics with each other. As this group is small and contains more sensitive information, manual management is an effective option for allowing the users autonomy in the group without having to handle complicated CSV imports.Conditional Groups
Conditional groups, also known as internal groups based on conditions, are also not visible to users. Membership is determined automatically based on defined conditions using profile field tags. Users cannot join or leave the group manually.- AND: Users who meet each of the specified conditions are included in the group
- OR: Users who meet any of the specified conditions are included in the group
Examples:
You can use conditions to create simple or complex use cases for creating groups.Scenario 1
Scenario 2
Open Groups
Open groups give users a way to actively pursue interests and connect with others with similar interests. Users can subscribe and unsubscribe freely from open groups. This makes them ideal for promoting employee initiative and engagement, such as interest groups. It is important to keep in mind, if a user loses access to information crucial to their job performance by unsubscribing from the group, this content may be better suited for a different type of group.
Example:
The open group “Showcase Inc. Runners” provides an opportunity for employees from all different departments and leadership levels to connect on a personal level and share their passion for running. In this group users share, for example, upcoming running events in the area, photos from group events, and give each other tips in their group chat.
Finding the Right User Group for Your Needs
By crafting user groups, you are shaping the architecture of your platform. With each new user group comes new visibility settings that change how each user navigates through the app. Ask yourself the following questions as a guideline to find the right user group for your needs:
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