The primary email field stores email addresses used for the sign-in process to the platform. These are some of the most important email addresses. Users need a primary email in the Staffbase platform to get email notifications or reset their password via email. This email address is defined during account creation or registration. It is a meta profile field and is not listed under the profile fields in the Studio.

You can define the primary email address using one of our onboarding methods:

• Account Creation

This email address is defined when a user is onboarded using one of the following methods:

• Email and password: The administrator invites a user from the Studio by providing an email address. Learn more.
• Other methods: Your IT team maps the primary email address during one of the following methods to onboard a user:
  • SCIM
  • CSV Import
  • User API
  • SSO

In this case, the administrator can see and edit the primary email address. Learn more.

• Account Registration

Users are prompted to provide their email address when they register to the platform for the first time if no email address was added during was added during account creation.
By default, users are prompted to provide their email address optionally using one of the following methods during their account registration:

• • Onboarding with an access code
  • Onboarding with username and password

This email address serves as both their primary email and personal email. However, this email address is not displayed in the Studio or visible to administrators while editing the account details of a user. Instead, the text Personal Email Address displays, and the field is uneditable in the Studio.

This protects the user's privacy in accordance with GDPR policy. Contact Staffbase Support or your Customer Success Manager for more information.

The personal email is visible to the user under their Account Settings in their App or Intranet. Learn more.

That is because, during your platform setup process, you decided on these cases with the Staffbase Technical Onboarding team. Contact Staffbase Support or your Customer Success Manager for more information. 

Different Use Case Scenarios With and Without Primary Email

The Staffbase platform is very flexible and offers different ways to reach out to your frontline and desktop employees in the best way. For this reason, your platform can be a combination of onboarding methods, supporting users with and without a primary email address.

Without Primary Email

In such a case, you can set up the platform not to request an email address during the registration process. For the desktop workers, you can provide the SSO setup. 

With and Without Primary Email

You can also have a subset of your user base with a primary email address and another without a primary email address. You can onboard your frontline workers using one method and your desktop workers using another method.

For example,
• For desktop workers - Onboarding with email and password
• For frontline workers - Onboarding with an access code without email prompt during the registration

The public email address is a system profile field that administrators can edit. A user can also edit their own public email address if the system profile field has been made user-editable. You can also make them visible on the user profiles.

Custom email addresses are stored in custom profile fields with Email as the input type. You can create as many custom email fields as your business needs. You can also make your team or department group email address visible on user profiles. For example, sales@yourcompany.com