• You have a Staffbase App and/or Intranet instance already combined with your Employee Email instance
  Contact Staffbase Support or your Customer Success Manager for details.
• You have an Employee Email account with the required access enabled
  Staffbase recommends using an Admin or Parent Admin account
  
  Note: If enabled, new Feature Access settings let you allow users to Create and edit integrations while restricting their ability to Edit field mapping and exclusions.
  Both of these permissions are required for a user to connect Employee Email to Staffbase App/Intranet.
  Contact Staffbase Support or your Customer Success Manager for details.
• You have a Staffbase App/Intranet account with any level of access to the Studio
  Staffbase recommends using a platform-wide Administrator account
• At least some users are already created in your Staffbase App/Intranet

1. In the Studio, navigate to User Settings > Email Contacts > Import.
2. Click the Staffbase tile.
   If you do not see this tile here, contact Staffbase Support or your Customer Success Manager.
   

The Map fields tab opens, and the user attributes stored in your Staffbase App/Intranet, like names, titles, office locations, etc., are auto-populated under the Imported Field section.

Attributes are the characteristics that differentiate one recipient from another, which enable you to segment your audience and target your communications to specific groups.

From the dropdown menu corresponding to each value, select a field name to map the attributes from your AD to fields in Employee Email.

Optionally, select Skip this field for any of your imported fields except the Unique Contact ID, which defaults to Email.

If no option in the dropdown matches your imported field(s), create a new Text, Number, or Date field.

1. Click Sync to complete the import process.
   A new page displays, showing a progress bar for your import.
   
   Note: The import process usually takes 10-30 minutes but may require a number of hours for a very large organization. It cannot be stopped or restarted.
   You can navigate the Studio or Employee Email web app while you wait. This will not disrupt the import.
2. Navigate to Directory to view your imported data.
   The All Contacts page opens.
3. Confirm all Staffbase App/Intranet users with a status of Registered or Pending are imported.
4. To check for and fix any potential errors with your import, navigate to Sources > Integrations.
   

1. Navigate to Contacts > Sources > Integrations.
2. Click the three dots next to your App/Intranet integration.

Any Employee Email user with the required access enabled can manually sync contacts from the integration that you have created or edit its field mappings.

Only the Employee Email account that configured an integration, or a Parent Admin, can delete that integration.

When users are added or deactivated/deleted in your Staffbase App/Intranet instance, the next sync will also add or remove them as contacts in Employee Email.

Any contacts deleted from Employee Email that still exist in your Staffbase App/Intranet with a status of Registered or Pending will be brought in again on the next sync.