Staffbase SMS allows quick delivery of important updates and safety alerts as text messages on mobile phones. It ensures reliable communication, high open rates, and easy access, improving overall communication to distributed workforces. The SMS functionality connects directly with Twilio's messaging platform to reach deskless and frontline workers via SMS directly from the Studio.

Benefits of Staffbase SMS

Reliable and Instant Communication
Prompt delivery of time-sensitive messages to keep your employees informed. In emergencies or time-sensitive situations, every moment counts. The SMS integration lets you instantly deliver critical updates and safety alerts directly to your employees. Important information is communicated in real-time, fostering a safer and more connected workplace.

 

Wide Reach
Regardless of geographical location or job role, your messages can be broadcast efficiently, promoting inclusivity.

 

High Open Rates
A large percentage sees your messages of your workforce, enhancing overall responsiveness.

 

Leveraging Twilio
Twilio provides a global server network that allows you to reach your employees worldwide. Twilio is highly scalable and capable of handling a wide range of SMS traffic.

Things to Consider Before Sending Messages

• Messages to the United States: If you plan to send SMS messages to the United States, a specific registration is required with US telecom carriers: Application-to-Person (A2P) registration. A2P improves message delivery and prevents filtering or blocking of messages. You can register when setting up Twilio. Learn more
• Message segmentation: 1 SMS equals 1 segment with a standard text allowing up to 160 characters. Unicode characters, like emojis or Chinese characters, reduce the limit to 70 characters per segment. Exceeding this limit divides the message into multiple segments. Learn more

Things to Consider When Adding Employees

• Employee consent: Ensure you obtain consent from your employees before sending text messages. Learn more
• Manually imported data: Import existing employee phone numbers and other data such as email and name.
• User-provided data: Encourage your employees to add phone numbers to their user profiles for a seamless communication experience.
• User phone number format: The format must be E.164, an internationally recognized standard. Learn more

Workflow - Getting Started