No, two-way texting is not supported within the Staffbase Studio. However, if a recipient replies to an SMS, the response is logged in your Twilio Message Logs.

Yes, administrators can activate or deactivate the option for users to opt out of SMS notifications. If activated, users can manage their SMS preferences in their device's notification settings.

Staffbase provides an opt-in/opt-out mechanism for SMS notifications. By default, users can manage their SMS preferences. Administrators should configure this setting based on their organization's compliance requirements.

Yes, all SMS delivery data is tracked and logged in Twilio. You can access detailed logs and delivery statuses in the Twilio Monitor tab.

SMS metrics such as delivery rates or click-throughs are not available in the Studio. Detailed analytics can be found in your Twilio account.

No, viewing real-time delivery statuses is not supported within the Staffbase Studio. However, they are available through Twilio’s logs. You can monitor message delivery progress and troubleshoot issues directly in Twilio.

The character and segment counter helps manage message length and cost:

• Messages up to 160 characters are sent as a single segment.
• Messages exceeding 160 characters are split into segments of 153 characters each.
• If emojis are used:
  • Messages up to 70 characters are sent as a single segment.
  • Messages exceeding 70 characters are split into segments of 67 characters each.
• Long messages are sent as multiple segments and reassembled on the recipient's device.