Within Communications Control extensions, you may get error messages. In this article, you will find an overview of the most common messages, including an explanation of what they mean and instructions on how to fix the errors.

An overview of all listed errors within the extension:

• Global chat
• Staffbase
• Talkwalker
• Microsoft 365
• Canva

Error messages in the global chat

No known error messages yet

Error messages in Staffbase

No known error messages yet

Error messages in Talkwalker

No known error messages yet

Error messages in Microsoft 365

• Split-View cannot be opened

  If the Split-View for M365 documents cannot be opened, please follow these instructions: Open the Manage Account menu (click on the profile picture Manage Account). Navigate to the Extensions tab. Now, disable the Microsoft 365 integration as an authorized APP by clicking on the three-dot menu > Remove. Link the license again, and the split view will work.

Error messages in Canva

No known error messages yet