Staffbase Email supports multiple combinations of sender and reply-to addresses. This functionality has to be configured during the onboarding process. Contact Staffbase Support or your Customer Success Manager if you want to configure more combinations.

If your organization can send emails from only one domain, the sender and reply-to addresses have to be from the same domain. If sending from multiple domains is available for your organization, your sender addresses can be from any of your verified domains.

In this article

• Assigning a Sender Address to a Folder
• Using a Specific Sender Address
• Checking the Sender Addresses for a Folder
• Configuring Custom Sender and Reply-to Address for an Email
• Additional Helpful Information

Assigning a Sender Address to a Folder

When you create a folder, you can specify which sender addresses are available for the folder.

Editors using this folder can then select the sender address from the dropdown menu in the Settings section of the summary page.

Using a Specific Sender Address

When you create an email in Staffbase Email, ensure the selected folder contains the necessary sender addresses for your intended use.

Checking the Sender Addresses for a Folder

1. In the Studio, navigate to Email > Folders.
2. Open the folder you want to view.
   The Drafts tab displays a list view of draft emails.
3. Click the more options icon > View Details.
   
   
   
   The folder details open.
4. Under Sender Address, check if the necessary sender address is available for this folder.
   
   

Configuring Custom Sender and Reply-to Address for an Email

1. In the Studio, navigate to Email > the draft of the email you want to send or schedule.
2. Open the email and click Next.
   The summary page opens.
3. In the Settings section, select the Sender Address and the Sender Name from the dropdown menus.
   
   
4. Under Reply To, select Custom Address to use a different reply-to address.
   
   
5. Enter the reply-to address of your choice.

You have configured custom sender and reply-to addresses for your email. To create content and send the email, refer to Creating and Sending Emails with Staffbase Email.

Additional Helpful Information

• Using Folders in Staffbase Email
• Creating and Sending Emails with Staffbase Email
• Sending From Multiple Domains