Staffbase Email supports multiple combinations of sender and reply-to addresses. Administrators can configure those addresses in the Studio system settings.
All sender addresses must be from verified sending domains. If your organization can send emails from only one domain, the sender and reply-to addresses have to be from the same domain. If sending from multiple domains is available for your organization, your sender addresses can be from any of your verified domains.
Adding Sender and Reply-to Addresses
Prerequisite:
- The sender address you want to add belongs to a verified sending domain.
- In the Studio, navigate to Settings > System Setup > Sender Addresses.
- Click Add Sender Address.
- Enter the Sender Address and the Default Reply-To you want to add.
- Click Add Sender Address.
You have successfully added a new combination of sender and reply-to address to your email setup.
Editing Sender and Reply-to Addresses
- In the Studio, navigate to Settings > System Setup > Sender Addresses.
- Select the sender address you want to edit and click the three dots to open the dropdown menu.
- Click Edit.
- Edit the Sender Address or the Default Reply-To.
- Click Save.
You have successfully edited a sender and reply-to address.
Deleting Sender and Reply-to Addresses
Prerequisite:
- The sender address has been removed from any folders and scheduled emails.
- In the Studio, navigate to Settings > System Setup > Sender Addresses.
- Select the sender address you want to delete and click the three dots to open the dropdown menu.
- Click Delete.
- The Delete Sender Address dialog opens.
- Click Delete.
You have successfully deleted a combination of sender and reply-to address.
Assigning a Sender Address to a Folder
When you create a folder, you can specify which sender addresses are available for the folder.
Editors using this folder can then select the sender address from the dropdown menu in the Settings section of the summary page.
Viewing the Sender Addresses for a Folder
When you create an email in Staffbase Email, ensure the selected folder contains the necessary sender addresses for your intended use.
- In the Studio, navigate to Email > Folders.
- Open the folder you want to view.
The Drafts tab displays a list view of draft emails. - Click the more options icon > View Details.
The folder details open. - Under Sender Address, check if the necessary sender address is available for this folder.
Selecting a Custom Sender and Reply-to Address for an Email
- In the Studio, navigate to Email the draft of the email you want to send or schedule.
- Open the email and click Next.
The summary page opens. - In the Settings section, select the Sender Address and the Sender Name from the dropdown menus.
- Under Reply To, select Custom Address to use a different reply-to address.
- Enter the reply-to address of your choice.
- Optionally, activate the toggle Block Auto-Replies.
You have configured custom sender and reply-to addresses for your email. To create content and send the email, refer to Creating and Sending Emails with Staffbase Email.
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