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Creating Multi-Language Content For Journeys

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Denise Simon
 
Activation
 
System-wide Editor

You can create journeys in your Employee App or Intranet in multiple languages. This allows your journey's target audience to read content in their chosen content language. When adding multi-language content to a journey, you can choose languages that are enabled for your organization. If you need additional languages, an administrator can enable them. 

In addition, you can copy existing content from another language and automatically translate it into the added language using a machine translator. Staffbase recommends always proofreading machine-translated content to ensure that there are no errors in translation.

Creating content in multiple languages is only possible if this has been configured for your organization. Learn more. If you require this option, contact your administrator.

There are three different ways to create multi-language content in Journeys.

  • Start From Scratch
    • This option allows you to add translation manually and creates a new tab in your selected language(s) in the journey step. The text field remains empty, allowing you to write or copy and paste your content in the new language directly.
  • Copy Content
    • This option creates a new tab in your selected language(s) in the journey step and copies the content in the original language into the text field.
  • Copy and Translate Automatically
    • This option creates a new tab in your selected language(s) in the journey step and translates the content into the new language automatically. From there, you can add or edit the content as desired.

Adding Multi-Language Content Manually

This option creates a new tab within which you can add content in the new language manually. 

  1. In the Studio, navigate to Content > Journeys.
  2. Open the journey to which you want to add a language. 
  3. Navigate to a journey step and click Edit.
  4. Click the + button.
    Journey_Add_Language_Plus.png

    The Add language dialog opens.

  5. Select one or more languages from the dropdown menu.
    Add language dropdown.png
  6. Select Start from scratch.
    Start from scratch (1).png
  7. Click Add. 
    A tab with the new language appears.
  8. Enter a title for the journey step.
  9. Click Save. 

You have added one or more new languages to your journey step. Each language has a different tab at the top of the step. You can now write new content in those languages. Repeat the instructions for all journey steps.   

Adding Multi-Language Content Without Translation

 
Activation

This option creates a new tab that includes the existing version of the content from the language you are copying. 

  1. In the Studio, navigate to Content > Journeys.
  2. Open the journey to which you want to add a language. 
  3. Navigate to a journey step and click Edit.
  4. Click the + button.
    Journey_Add_Language_Plus.png

    The Add language dialog opens.

  5. Select one or more languages from the dropdown menu.
    Add language dropdown.png
  6. Select Copy content. 
    The Copy content from dropdown menu appears.
    Copy content (1).png
  7. Select the language from which the content should be copied.
  8. Click Add. 
  9. Click Save. 

You have added one or more new languages to your journey step. Each language has a different tab at the top of the step and has the content copied from your chosen source. Repeat the instructions for all journey steps.

Adding Multi-Language Content With Automatic Translation

 
Activation

This option creates a new tab that includes existing content that has been translated automatically into the new language.

  1. In the Studio, navigate to Content > Journeys.
  2. Open the journey to which you want to add a language. 
  3. Navigate to a journey step and click Edit.
  4. Click the + button.
    Journey_Add_Language_Plus.png

    The Add language dialog opens.

  5. Select one or more languages from the dropdown menu.
    Add language dropdown.png
  6. Select Copy and translate automatically
    The Copy and translate automatically from dropdown menu appears.
    Copy and translate automatically (1).png
  7. Select the language from which the content should be translated.
  8. Click Add.
  9. Click Save. 

You have added one or more new languages to your journey step. Each language has a different tab at the top of the step and has the content translated from your chosen source into the new language(s). Repeat the instructions for all journey steps.

Removing Multi-Language Content

You can individually delete language content versions, in case you no longer need them or added them accidentally.

  1. In the Studio, navigate to Content > Journeys.
  2. Open the journey from which you want to delete a language.
  3. Navigate to a journey step and click Edit.
  4. Click the trash icon.
    Journey_Delete_Language.png

    The Remove Language dialog opens.

  5. Select one or more languages from the dropdown menu.
  6. Click Remove.
    Remove dropdown.png

    The Remove Language dialog opens.

  7. Click Remove.
    Remove Language.png
  8. Click Save. 

The journey step for the selected language version has been permanently removed. You can add the language version back again at any time.

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