You can give users the option to edit chat messages they have sent in both one-to-one and group conversations. Once activated, your users will have permission to edit their own messages as many times as they want. Participants in the conversation will see an indication that the message was edited, but cannot view previous versions of the message.
- In the Experience Studio, navigate to Chat.
- Click the gear wheel to open the settings.
The settings page opens.
- Enable the toggle Message Editing.
- Click Save.
Users can now edit their own chat messages.