You can give users the option to delete their own messages in your employee app or intranet. This means, your users will have permission to permanently delete their own messages in any conversation. The message will not be visible to other chat participants anymore.
- In the Experience Studio, navigate to Chat.
- Click the gear wheel to open the settings.
The settings page opens.
- Enable the toggle Enable Message Deletion.
A dialog to manage message deletion opens.
- Click Enable.
- Click Save.
Users can now delete their own chat messages.