The Support Portal provides structured guidance and quick troubleshooting for all of Staffbase’s products ensuring access to step-by-step guides, updates, best practices, and more. Find the information you need effortlessly with intuitive navigation, powerful search, and strategically placed content. Access additional Staffbase enablement resources through direct links to Campus and the Development Portal for comprehensive learning and support.
In this article:
- Homepage Navigation
- Search Results Page
- Enhanced Navigation
- Types of Articles and How to Identify Them
- Best Practices for Using the Support Portal
Homepage Navigation
Top Navigation
The top navigation on the Support Portal provides quick links to important content.
- Home: Return to the homepage right away from anywhere in the Support Portal.
- Topics: Explore the main product areas, namely App/Intranet and Staffbase Email.
- What's New: Find out the recent product developments released both quarterly as well as bi-weekly.
- Language: Choose your preferred language from the available languages in the dropdown.
Advanced Search |
External Links |
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If you already have a specific term or feature in mind, |
Explore the Campus Courses or Developer Portal through the links provided to gain a comprehensive understanding of the product and enhance your knowledge. The external link icon |
System Status
In the rare event of service interruptions, the traffic light indicator notifies you of the system status.
Intuitive Navigation
Direct entry points in the Getting Started guides, feature overviews, and integration support help you find desired content faster.
- Getting Started: Walks you through the essential steps to set up your platform, configure key features, and get it up and running smoothly.
- Features: Allows you to explore a comprehensive list of Staffbase features, each with dedicated guides and FAQs—all in an easy-to-navigate format.
- Integrations: Provides you with all the essential information for seamless custom integrations, in addition to other third–party integrations, such as Microsoft 365 integrations in a centralized hub.
Multi-section categorization places relevant articles appearing in multiple sections to ensure you can find topics exactly where you expect them.
For example, "Use Cases and Best Practices for Surveys" is available under both:
- Getting Started > Product Orientation > Use Cases and Best Practices
- Features > Content > Surveys Plugin
This multiple-placement makes it easier to locate the information you need.
Product News
- Minor Updates: Find out about feature improvements, bug fixes and other latest updates.
- Quarterly Releases: Learn about the highly anticipated quarterly releases in the Release Notes here.
- API Updates: Stay informed about the latest API developments in the Developer Portal.
- The video section features product news and feature highlights.
Information and Help
- Trending Topics: Discover what’s trending in this space and what you can employ to enhance your comms.
- Contact Us: Reach out to our support team, we’re here for you.
Book a Demo
If you like what you see in the Support Portal but are not yet using our product, feel free to book a demo on managing communication effectively.
Search Results Page
After you’ve searched for a term, you can further refine your search with role- and topic-based filters. Simply select the topic or product name and your role to view a list of relevant articles and eliminate redundant information.
Enhanced Navigation
Our intuitive information architecture and navigation make sure you always know where you are in the Support Portal.
Categories and Section Navigation |
Navigation Within Articles |
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In addition to the breadcrumb above the article, the left-side navigation provides a clear view of which category you are in while reading an article. Selecting a category in the left navigation displays a list of all sections and their articles. Explore multiple sections within a category for a comprehensive view of the available information on a specific topic. |
Inside of articles, the left-side menu keeps navigation structured by displaying the current category, and the right-side panel shows an overview of other articles within the section. Two buttons at the bottom of the article take you to the previous and next article in the section to ensure a seamless flow of content. Cross-linking between related articles, in addition to Campus courses and the Developer Portal content, enhances the learning experience by connecting you to related enablement resources. |
Types of Articles and How to Identify Them
The Support Portal includes various article types to help you learn about the Staffbase products efficiently.
| Article Types | How to Spot Them | Examples |
| Overviews |
Provide a high-level introduction to features. These articles begin with “Overview”. |
Overview of News Channel Types |
| Step-by-Step Guides |
Offer detailed instructions in a sequence of steps. These articles generally begin with a verb (for example, Configuring, Setting Up, Managing). |
Creating a News Page |
| FAQs |
Answer common questions about features, troubleshooting, and best practices. |
Search FAQ |
| Concept Articles |
Explain key ideas behind certain functionalities or workflows. |
Understanding the Search Index and Ranking Criteria |
| Use Cases and Best Practices | Provide expert recommendations for optimizing platform usage. | Use Case and Best Practices for Forms |
Best Practices for Using the Support Portal
Follow the User Journey
- In Getting Started, explore:
- Product Orientation to familiarize yourself with the product and the support resources available to you.
- Step-by-step guidance for Administrators navigating the setup journey.
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Email Only Setup for the Staffbase Email product.
- In Features, explore each feature in-depth for a comprehensive understanding.
- In Integrations, discover the full potential of Microsoft 365, Box, Confluence, and other integrations available from Staffbase.
Use the Search and Navigation
- Use the search function and filters to refine your results.
- Navigate efficiently using article breadcrumbs and the side navigation.
Bookmark and Follow
- Bookmark frequently used articles for easy reference.
- Stay up to date by following the Product Releases section to receive an email anytime a new article is published.
Provide Feedback to Improve Support
- Share your ideas about the Staffbase platform in the Studio. Learn more about using the Ideas Portal.
- Create a ticket to share your feedback about the products.
- Click the Yes or No button at the bottom of articles to let us know if they were helpful so we can improve content.
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