Search FAQ

What can I search for?

When you search in the platform, the search engine searches for matches in a variety of different places across the platform:

• Pages
• News Channels
• News Posts
• Plugin titles
• Employee Directory, if set up for your organization
• Launchpad apps, if set up for your organization
• Open group content, if set up for your organization
• Microsoft 365 contents, if set up for your organization

How are search results ordered?

The search indexes the platform's contents, so that when you search, results can be quickly scanned and ranked. Direct matches to user names or post titles will be listed at the top of the search results, followed by other less direct matches. New and recently updated posts are also sorted with a high priority in your results list.  The search function also allows for partial search. This means that if you begin typing a word, predictive results will begin to appear and be narrowed down with each letter you add. 

Why can’t I find what I am searching for? 

There could be a few reasons:

• Spelling and typos: Check your search term for typos or try alternative spellings and keywords for your search term.
• It could be that no content exists yet for the term you are searching for or that existing content has been deleted.
• If you’re searching something numerical, such as a phone number, be sure to use the appropriate formatting.
• Some content may only be available for specific device types.
• You may not have the required permissions to view certain content. 

Will new content and updates be displayed immediately in search results?

Yes, as soon as new content is published in the platform, it will be immediately available in the search. 

Why am I seeing results in the search that I cannot find using the menu?

Depending on the setup of your platform, using the search function often yields more results than navigating through the menu. Menus for mobile devices, for example, are often simplified to make menu navigation easier and less cluttered. Depending on how your editors set up the menu, some contents may only be found by searching for them directly.

How can I see the location of a search result in the platform?

In the search results, a location path is displayed under the name of each piece of content. This shows where the content ‘lives’ as breadcrumbs. In this example, this post on sick day guidelines can be found under the menu item 'News' in the folder 'HR News'. 

What languages can I search in?

If platform contents are available in multiple languages, you can use search terms from any available content language. Your results, however, will display in the content language you have selected for your profile, if available. In this example, the user has set English as their preferred content language. That is why the search results display in English, although the search term itself is in German.