Inside of Chat, Staffbase offers different ways to remove content you no longer need. You can delete individual messages inside a conversation as well as entire chat conversations.
- Use the delete message function to delete redundant or incorrect messages with the conversation.
- Use the delete conversation function to clear unnecessary chats and ensure your chat space is clutter-free.
Staffbase does not retain records of deleted messages or conversations for any period of time. Once a message or conversation has been deleted, it cannot be recovered.
Deleting a Chat Message
Prerequisites
- Your platform administrator has enabled chat message deletion.
You can permanently delete your own chat messages in group or one-on-one conversations. Once deleted, messages will no longer be visible to you or other participants.
- Navigate to Chat.
- Open the conversation you want to edit, and navigate to the message you want to delete.
- Tap and hold the chat message.
The action menu opens.
- Tap Delete Message.
The confirmation dialog opens.
- Tap Delete.
You have deleted your chat message. It is no longer visible to any chat participants.
- Navigate to Chat.
- Open the conversation you want to edit, and navigate to the message you want to delete.
- Click the trash icon.
The confirmation dialog opens.
- Click Delete.
You have deleted your chat message. It is no longer visible to any chat participants.
Deleting a One-on-One Conversation
One-on-one conversations can be deleted by either participant. If a user deletes a one-on-one conversation, the conversation will be permanently deleted for this person but not for the other participant.
- Navigate to Chat.
- Open the conversation you want to delete.
- Click the information icon.
The action menu opens. - Click Delete.
The confirmation dialog opens.
- Click Delete.
You have deleted your one-on-one chat conversation for yourself. The other participant can still see the messages and the conversation on their mobile or web app.
Deleting a Group Conversation
Group conversations can be deleted by the conversation administrator only. Once deleted, the conversation will be permanently deleted for all participants.
- Navigate to Chat.
- Open the group conversation you want to delete.
- Click the information icon.
The Group Info opens. - Click Delete.
The confirmation dialog opens. - Click Delete.
You have deleted the group conversation. It is no longer accessible to any chat participants.
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