Bounce management and monitoring are key features that give you insight into failed email deliveries and help identify recurring issues. Undelivered emails, called bounces, can occur for a variety of reasons on the recipient's side.

To keep your workflow efficient, the Bounce Management page only lists Hard Bounces. These are permanent delivery failures that require manual intervention, such as correcting an invalid email address. Soft Bounces (temporary issues like a full inbox) are excluded from this list because the system retries delivery automatically, and no immediate action is required from you.

Managing these hard bounces protect your sender reputation and ensure emails reach the right recipients reliably, minimizing the risk of landing in spam folders.

The Bounce Management List

Once a bounced email from a recipient is registered, the contact is added to the Bounce Management list. Contacts on the Bounce Management list will not receive any further emails from the Staffbase platform. Administrators can review the list to decide whether to update, remove, or retain the bounced contacts. Learn more about removing contacts in Managing Bounces in Staffbase Email.

Bounce Monitoring

In the Studio, under Users > Bounce Management, you can see an overview of all bounced contacts. The Bounce Management list includes:

• First Name
• Last Name
• Email
• Bounced on (date and time)
• Error (reason for the bounce)

Hard Bounce Error Types

The reason for the bounce is shown by one of the following errors:

Additional Helpful Information

• Managing Bounces in Staffbase Email