How to reset your password depends on how you sign in to the app and whether you have stored an email address in the app.

If you sign in via a central sign-in service, for example, SSO: 

In this case, you reset your password via the central sign-in service. Contact the administrator for the central sign-in service. 

If you sign in with a username: 

1. Have your recovery code at hand. 
   If you do not know your recovery code, contact your app administrator. 
2. In sign-in dialog, click Forgot password.
3. Enter your username. 
4. Enter the recovery code. 
5. Click Reset password.
6. Enter a new password. 

If you sign in with an email address: 

1. In sign-in dialog, click Forgot password.
2. Enter your email address. Use the email address you used to sign in to the app. 
   You receive an email with a recovery code.  
3. Enter the recovery code. 
4. Click Reset password.
5. Enter a new password.