App Support & User FAQ

Known Issues

• Fix For Uploading Media to Your App on an iOS 14 Device
• Workaround If Your Android App Is Not Reopening

App Installation

• Supported Devices and Operating Systems
• Installing the App
• Updating the App
• Can I install the app on multiple devices?
• Can I use the app offline?

Login & Logout

• How Do I Reset My Password?
• I am Trying to Reset My Password, but I Have Not Received an Email with a Recovery Code
• Changing Your Password
• I Don't Know My Recovery Code
• Logging out of the App

Personal App Settings

• Accessing Content via Open Groups
• What Is the Difference Between the Notification Center and Menu Notifications?
• Editing Your Profile
• Setting the Language

Using the App

• Configuring Notifications
• Search FAQ
• Using Chat
• Using @Mentions
• Why Has My Upload Failed?

Contact Staffbase

• Where to Find Help