The .CSV files that Staffbase Email outputs when you export data are in UTF-8 format. However, by default Microsoft Excel uses ANSI encoding which causes many special characters such as Chinese Characters/logograms to display incorrectly.
Change your settings within Excel to resolve this issue.
- In Excel, navigate to Data > Import External Data > Import Data/Import From Text and choose 65001 Unicode (UTF-8).
- Save your settings then re-open your file to confirm that special characters are displayed correctly.