In This Article

• Staffbase Email Account Types
• Permissions for Different Account Types

This article describes all available account types that determine user permission levels for Staffbase Email.

Account Types

• Parent Admin
  Has access to any account and can manage subscription and billing options.
• Admin
  Has access to any account within the Admin, Manager, and Base User level, and can edit their account settings or feature access.
• Manager
  Has access to any account within its group at the Manager or Base User level, and can edit their display name or department.
• Base User
  Only has access to its own account and account capabilities. 

Your Customer Success team is available to consult about configuring your users and groups so that you are set up for success from the beginning!

Account Type Summary

Email Designs

Feature	Parent Admin	Admin	Manager	Base User
Create email drafts and templates
Share email drafts and template folders	with all users	with all users	with only your group	with only your group
Manage Email Designer Branding
Manage Survey Feedback Branding

Tracking and Sending

Feature	Parent Admin	Admin	Manager	Base User
Create custom distribution lists in the web app
Share custom distribution lists	with all users	with all users	with only your group	with only your group
Send and schedule emails to custom distribution lists created in the web app				*
Create and manage groups for collaboration
Enable Shared Views so that groups automatically share drafts and tracked email data
Manage data storage for your organization

*With an Enterprise plan, Parent Admins can enable this feature for Base Users.

Account Management

If you have the current Staffbase App and/or Intranet integrated with Staffbase Email, use your Studio to:

• Add users
• Reset passwords
• Remove users
• Update user information

Feature	Parent Admin	Admin	Manager	Base User
Add New User
Reset User Password		except for Parent Admins	only for Managers and Base Users in your group
Remove User	**	**	**	**
Sign in as other users and edit other user accounts from the Team page		except for Parent Admins	only for Managers and Base Users in your group
Manage Staffbase Email billing

**Starting in early April 2022, the option to remove users by clicking Revoke Plan is no longer available. To remove a user account, contact Staffbase Support or your Account Manager for assistance.