In This Article

• Staffbase Email Account Types
• Permissions for Different Account Types

This article describes all available account types that determine user permission levels for Staffbase Email.

Account Types

• Parent Admin:
  Access to any account and can manage subscription and billing options.
• Admin:
  Access to any account within the Admin, Manager, and Base User level, and can edit their account settings.
• Manager:
  Access to any account within its group at the Manager or Base User level, and can edit their account settings.
• Base User:
  Access to only its own account and settings. 

Your Customer Success Manager is available to consult about configuring your users and groups so that you are set up for success from the beginning!

Account Type Summary

Email Designs

Feature	Parent Admin	Admin	Manager	Base User
Create email drafts and templates
Share email drafts and template folders	with all users	with all users	with only your group	with only your group
Manage Email Designer Branding
Manage Survey Feedback Branding

Tracking and Sending

Feature	Parent Admin	Admin	Manager	Base User
Create custom distribution lists for web app sending
Share distribution lists for web app sending	with all users	with all users	with only your group	with only your group
Create and manage groups for collaboration
Enable Shared Views so that groups automatically share drafts and tracked email data
Manage data storage for your organization

Account Management

If you have the current Staffbase App and/or Intranet integrated with Staffbase Email, use your Studio to:

• Add users
• Reset passwords
• Remove users
• Update user information

Feature	Parent Admin	Admin	Manager	Base User
Add New User
Reset User Password		except for Parent Admins	only for Managers and Base Users in your group
Deactivate User	*	*	*	*
Sign in as other users and edit other user accounts from the Team page		except for Parent Admins	only for Managers and Base Users in your group
Manage Staffbase Email billing

*Starting November 9, 2022, a new menu option for standalone Email customers enables deactivating Staffbase Email users.