Note on product naming: Bananatag became Staffbase Email in January 2022.
Some key aspects of Staffbase Email temporarily retain the Bananatag name, such as app.bananatag.com, etc.
For all intents and purposes, Bananatag and Staffbase Email are synonymous.
Are you getting a notification every time you open one of your own tracked emails? There's a fix for that.
While Staffbase Email has built-in checks to prevent self-occurring opens, sometimes browser settings and email clients get in the way. For these cases, this article explains two ways to avoid getting notified of your own activity on your emails.
Review both options below and use the one that makes the most sense for your configuration.
Set a Cookie for Your Device
This method is localized to only block open notifications from your computer, or more specifically, the browser/client you choose to open your email with.
- Click Block All Opens From This Device.
- Enter your Staffbase Email account password, then click Block Self-Opens.
This method works by setting a cookie on your computer. If a cookie cannot be set, you will continue to receive opens from yourself.
In this case, try the IP blocking method as an alternative.
Block Your Own IP Address
Blocking your IP address is the most effective way to prevent open notifications from yourself, however, note that this method blocks every open from within your local area network, and is also not effective if you use dynamic IPs.
- Click + Add New under the Block IP heading.
With an Admin or Parent Admin account, you can block the same IPs for your whole team.
- Input your work computer's IP address in order to block opens from that IP address.
- Click Save And Update.
Note: If you block your IP in a closed network and are sending emails to co-workers, you will not receive notifications when they open your emails. If you require these notifications, you should block your personal computer by setting a cookie.
On the Settings page in the web app, click the Block tile to access both of these options.