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Getting Started With the Staffbase Email Web App

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Anne Hoffmann
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Note on product naming: Bananatag became Staffbase Email in January 2022.
Some key aspects of Staffbase Email temporarily retain the Bananatag name, such as app.bananatag.com, etc.

For all intents and purposes, Bananatag and Staffbase Email are synonymous.

Welcome to Staffbase Email! Our north star is helping teams like yours grow the effectiveness and impact of their email communications.

Staffbase Email helps you create beautiful employee emails, distribute them to your own customized employee lists, and measure engagement so you can improve your internal communications strategy and make a measurable impact. 

With a Power or Enterprise plan, sending emails directly from the Staffbase Email web app enables you to:

  • Create distribution lists without IT
  • Send targeted emails to lists based on any employee attributes that you store, such as department, location, job role, and more
  • Follow up with only recipients who didn’t open an email
  • Capture detailed engagement data with unique recipient tracking
  • Break down email engagement metrics by employee attributes

Configuring the Web App for Your Organization

 
Admin

With some assistance from your IT team, follow the steps below to enable the web app sending workflow.

  1. Verify and connect your organization's email domain
    Your IT team will be required to assist in the initial domain verification process, which authorizes Staffbase Email to send on behalf of your domain using our systems.

  2. Upload or sync your contacts
    You can take a few different approaches to manage your list of recipients depending on your preferences and your organization's license:

Optionally, sign up for the Staffbase Academy online course on Getting Started with Web Sending, which walks you through these steps.

Some course content references Bananatag, which officially became Staffbase Email in January 2022.

First Steps After Configuration

Once your domain and contacts are set up, anyone in your organization with a Staffbase Email user account can try out the web app sending workflow by following the first steps outlined below.

  1. Sign in to the Staffbase Email web app

  2. Build custom distribution lists

  3. Create drafts and templates in the Email Designer

  4. Send email from the web app
    By default, this feature is not available for Base User accounts.
    With an Enterprise license, Parent Admins can enable this feature for them.

  5. Read and interpret your results

Optionally, sign up for one or more Staffbase Academy online courses on using Staffbase Email, which walk you through these steps.

Some course content references Bananatag, which officially became Staffbase Email in January 2022.

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