Note on product naming: Bananatag became Staffbase Email in January 2022.
Some key aspects of Staffbase Email temporarily retain the Bananatag name, such as app.bananatag.com, etc.
For all intents and purposes, Bananatag and Staffbase Email are synonymous.
To send emails directly from the Staffbase Email web app through app.bananatag.com, and as part of the features relating to the web app, your organization’s domain needs to be verified. This article walks you step-by-step through the process.
- On the Settings page, click the Web App Sending tile.
- Enter the main Domain name (URL) that your organization sends emails from and click Add Domain.
For example, if you send from firstname.lastname@example.org, email@example.com, etc., enter yourcompany.com
With an Enterprise plan, you have the option to add multiple email domains and sub-domains at this stage in the process. For example, you may want to send from email addresses that end with @department.yourcompany.com as well as @yourcompany.comThe page displays the Domain Name(s) that you add, with a Verification Status of Pending.
Each of these domains or sub-domains must be added and verified separately. Otherwise, they will not work with the Staffbase Email web app.
- Copy the TXT Record and CNAME Records that are automatically generated for your domain.
These must be added to your organization’s internal and external Domain Name System (DNS) settings.
Please contact your IT team for assistance with this configuration.
Making the change to only external or only internal DNS settings causes inconsistent results in your Verification Status when you use the Staffbase Email web app to send emails.If your IT team encounters any issues during this process, these support articles from Amazon Web Services (AWS) may help to resolve them:
- Once these records have been added to your organization’s DNS settings, wait 24-72 hours for these changes to propagate throughout the web.
- Open Staffbase Email's Web App Sending page again and click the three dots next to your Domain Name, then click Retry.
It usually takes a few seconds for Staffbase Email to check your organization's DNS settings, but in some cases, it takes longer. Staffbase recommends allowing up to 1 hour for this check to be completed.
When your organization's DNS settings are successfully verified, your domain's Verification Status changes to Success.
This indicates that you are now enabled to send emails directly from the web app using any email account that is part of the domain you have configured.
For example, firstname.lastname@example.org, email@example.com, etc.
If there are any issues verifying your organization's DNS settings, the Verification Status changes to Failed.
To resolve this, contact your IT team or Staffbase Support for assistance.
Send a few test emails with the Staffbase Email web app from sender addresses with the domain(s) that you have configured.
If you have added multiple sub-domains, for example, department.yourcompany.com and product.yourcompany.com, sending a separate test email from each of them is highly recommended.Depending on your organization's firewalls and other mail security tools, additional allowlisting may be required to ensure that your emails are delivered as expected and that your images are loading correctly.