Staffbase Email's Read Time feature is part of all current Internal Comms plans and shows you what portion of your audience glanced at, skimmed or read your internal newsletters and other emails.
In this article, you will learn:
How Read Time works for employee emails
Here's how Read Time data looks inside an employee email report inside Staffbase Email
Read Time measures how long recipients view each email, by consistently connecting to the tracking pixel added to the email added by Staffbase Email, as long as the email is being actively viewed.
Read Time uses the same tracking pixel that's already a part of every email sent with Staffbase Email and the same technology that the platform already uses to measure how and when emails are being opened by employees.
How Read Time data is displayed
Once Read Time events are recorded for an email you've sent with Staffbase Email, Read Time is immediately calculated and displayed on the email report, showing which portion of opens resulted in the email being glanced, skimmed, or read:
What’s required to capture Read Time data
Capturing Read Time metrics will work for most organizations using Staffbase Email. There are two main requirements for capturing Read Time data inside your organization:
- A subscription to a current Staffbase Email Internal Comms plan
- A recipient audience that is primarily using Outlook on Windows
A test of your organization’s email sending environment
To ensure accurate metrics, Staffbase Email will perform a test of your organization's sending environment, measuring the resulting Read Time data, and evaluating its reliability. This process happens transparently as you send regular emails.
If you are interested in testing your system for Read Time, please contact your Account Manager.