Known Issue, First Reported June 2019
On Android devices, the app might encounter problems on reopening after you've closed it completely.
We identified that a standard technology for Android apps, in this case Chrome WebView for Android, is no longer working as expected. Chrome WebView for Android was recently updated, which is now causing this problem when reopening the app.
Google has fixed the issue in a newer version of the Chrome WebView, but this update is not yet publicly available and will also not be rolled out to everyone at once. Staffbase is not just waiting for the update, but actively working on a solution.
Available Fix
We are diligently working to release a new version of the app with our Release 4.0 on July 30, which will completely address this issue. Allow for automatic updates of your app or check for the latest update in the app store.
Don’t want to wait that long? For each app, there is the possibility to opt for a 3.9 version of the app containing a quick fix. Reach out to your app administrator to learn more about this app version.
Workaround
Until the issue is solved, you can restart the app after clearing the data in the app’s storage.
You’ll be logged out of the app, but other than that there is no effect on the app itself or the data that you previously uploaded in the app. All your data will still be available upon login.
- In the Settings of your device, navigate to Apps.
- Navigate to the app for which you want to clear the data and open the App info.
- Tap on Storage.
- Tap on Clear data.
The stored data is cleared.
- Close the Settings.
- Open the app.
You are logged out and have to log in again.
Once you close your app again, the same problem can occur. You can perform this workaround every time your app does not start properly.
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