This import method is considered legacy and is planned to be deprecated in the future. Instead, Staffbase recommends switching to a [New] CSV Import method at your earliest convenience. The [new] CSV Import method is a beta feature with advanced capabilities and better user experience.
The normal user life cycle ends with a user being removed from a system. Staffbase offers two steps for offboarding: deactivating and deleting the user account.
Using CSV synchronization you can deactivate a user account:
- In the CSV file, remove the line for the user you want to deactivate.
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Upload the CSV file.
During the upload, the system will show a message with all users that will be deactivated before you proceed.
If you want to delete a user account completely, you can either do it manually or via the API. For a larger number of users, we recommend using the API. Contact Staffbase Support or your Customer Success Manager for more information.
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