The Chat is a great tool for direct one-on-one or group messaging within the app. The Chat fosters both casual communication between coworkers and provides a simple solution for attaining detailed information quickly and directly. Learn more about the functionalities available in Chat. 
What kinds of conversations are possible in chat?
- One-on-one chat conversation
- This is a private conversation between you and one other user.
- Group chat conversation
- Group chat conversations can include 2+ individual users, user groups, or a combination of individual users and user groups.
How can I search for users when starting a new chat conversation?
You can search for a user by first or last name. Depending on the settings of your organization, you may also be able to search for users by department, position, location, and other details.
What is the maximum number of participants in a group chat conversation?
A chat conversation can contain a maximum of 128 individual participants. A user group is counted as a single participant.
What kinds of files can I send in chat?
On the mobile app:
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Images up to 25 MB |
Videos up to 4 GB |
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On the web app:
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Images up to 25 MB |
Videos up to 4 GB |
Audio up to 2 GB |
Documents up to 2 GB |
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Can I edit my chat messages?
Yes, if enabled for your organization, you can edit your own chat messages. You can edit a message as many times as you need. After editing a message, an indication will display next to the message, so that other users in the conversation know there have been changes to the message.
How do I delete a chat message?
If this function is enabled by your administrator, you can permanently delete your own chat messages in group or one-to-one conversations. The messages are no longer visible for other participants after deletion.
When using the web app:
- Click on the trash icon next to the message you want to delete.
A dialog to confirm the deletion of your message displays. - Click Delete.
Your message has been deleted.
On mobile devices:
- Tap and hold the message you want to delete.
An actions menu opens.
- Click Delete Message.
A dialog to confirm the deletion of your message displays. - Click Delete.
Your message has been deleted.
Can I delete a chat conversation?
Group conversations can be deleted, but only by the conversation administrator. One-on-one conversations can be deleted by participants.
If I delete a one-on-one conversation, is it deleted for the other participant?
No, if a user deletes a one-on-one conversation, the conversation will be permanently deleted for this person but not for the other participant.
If I delete a group conversation, is it deleted for all participants?
Yes, if you delete a group conversation, the conversation will be permanently deleted for all participants.
Do new members see the previous chat history of a group chat conversation?
Yes, new members see the complete chat history, including all messages exchanged in the conversation before they joined the group.
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