Staffbase understands the need for employee involvement in your internal communications. Direct employee feedback on new processes, big announcements, or their general well-being helps you stay connected. This engagement can be the key to the success of your organization's internal communication.

The Staffbase platform offers two plugins, Surveys and Forms, for gathering direct feedback. Both of these plugins offer customizable options to tailor the way you engage with your employees. Below, you will find examples and practices for Surveys to help you choose the correct plugin for your needs. 

In this article: 

• Surveys Use Case
• Surveys Best Practices 

Surveys

Surveys in your Employee App or Intranet allow you to collect valuable employee insights and feedback. Using surveys, you can reach your employees, gather their feedback, improve processes, and check any changes afterward. Learn more. 

Use Case

Employee check-in after announcements

It can be difficult to get feedback from employees after a big company announcement. Especially when the announcement is made on short notice. A quick pulse check using Surveys shortly after the announcement can efficiently give valuable insights.

Preparation 

• Prepare the survey ahead of the announcement so you can immediately publish it after the announcement
• Mention and explain the survey during the announcement to increase awareness and participation
• In the survey, let users select information that they know, such as country or department 
  • To do this, use a multiple-choice question that allows only one selection 
• Create separate surveys for different areas of the company
• Use the Plugin widget to integrate the survey in a news post for easy access 

Example Questions

• Did today’s announcement give all the information you need?
• How informed do you feel about the change in strategy after today’s announcement?
• How well did you understand today’s announcement?
• Do you understand your role in the changes ahead? 
• Do you need additional support to manage the changes ahead? 

Additional Use Cases for Surveys

• Employee Net Promoter Score (eNPS):
  Use these surveys to measure employee loyalty and satisfaction
• In-Depth Recurring Surveys:
  Conduct longer recurring monthly or annual surveys to implement or trackk larger improvements
• Quick Weekly Surveys:
  Conduct recurring weekly quick pulse survey to gauge how their week went

Best Practices 

Follow these best practices to enhance the effectiveness and efficiency of your surveys, ensuring you achieve your desired outcomes.

 

Get feedback
Users are more likely to interact with a survey than to like or comment on a news post.

 

Be consistent
Make change and progress visible by regularly checking in with your audience. A recurring survey is easy to set up and allows you to track progression.

 

Make it familiar
Design your surveys to resemble those found in online magazines and newspapers, making them more appealing and familiar to your employees.

 

See an overview
Surveys can give you a bird's-eye view, helping you identify specific areas that need attention and prioritize actions for you and your team.